Text messaging In final testing
Connect your Twilio account and each campaign can text leads from your own number: a "calling you in a couple of minutes" heads-up before the AI dials — which reliably lifts answer rates — plus optional follow-ups keyed to how the call went (answered, missed, transferred, or answered-with-no-transfer), each with its own wording and delay. You set it all per campaign with the same {{first_name}}-style placeholders as whisper text.
The compliance rails are identical to calling: texts send only between 8am–9pm in the lead's local time, only to consented and un-suppressed leads, and anyone who replies STOP is removed from texts and calls automatically. A failed text never blocks the call. One carrier step gates it: your number must clear A2P 10DLC registration inside Twilio (a US requirement, done once, takes a few weeks) before messages deliver — you can connect and configure everything now. It stays "In final testing" here until a real text and a real STOP have been verified end-to-end.
Telephony Live
Telephony sits underneath step 2, dial. Connect your Twilio account and the app lists the numbers already provisioned in it, lets you pick a default caller line, and — for ElevenLabs campaigns — imports your number into ElevenLabs server-side in one click, so AI calls go out on your number over your carrier relationship (voice only; no texting registration required for this). We never hold the underlying carrier relationship itself.
Still ahead on this half: assigning your Twilio numbers as SIP-trunked buyer destinations — that piece hasn't shipped and isn't claimed here.
Why BYO-only, no platform numbers
We deliberately don't offer numbers from a shared master account at launch. Doing that would put our own carrier standing and traceback reputation on the line for every tenant's calling behavior — a risk that doesn't make sense to take on before we know a tenant's calling program. Per-tenant Twilio subaccounts with proper vetting is the model we'd revisit this under later; for now, your Twilio account stays yours, billed to you directly at Twilio's own rates.
FAQ
Will lead2inbound resell Twilio minutes or numbers?
No, not at launch. You provision numbers in your own Twilio account and pay Twilio directly; we only orchestrate which number is used where.
Do I need Twilio if I'm using Retell or ElevenLabs?
Depends on your setup — some voice providers handle telephony natively. This integration is for tenants who want their own Twilio numbers in the mix, for caller-ID health, SIP trunking, or destination-side infrastructure.